Job Description:

Device Setup/Decommissioning and Configuration

• Set up new laptops and desktops for end users (Windows).

• Configure user profiles, network settings, and software.

• Perform laptop formatting and OS reinstallation (on Windows 11).

• Set up and configure iPhones for corporate use, including:

1. Email setup

2. VPN configuration

3. MDM enrollment

4. Decommissioning for offboarding employees such as formatting/wipe out

5. data/retrieving company-issued devices, ensuring a smooth and efficient transition

6. process and documentation.

Device Maintenance and Troubleshooting

• Perform basic hardware diagnostics and troubleshooting.

• Restore iPhones to factory settings when required.

• Replace basic components (RAM, SSD, battery) if trained.

Software Installation and Support

• Install and update commonly used software (Office 365, Zoom, Adobe, etc.).

• Troubleshoot software issues and user access problems.

• Maintain application license records.

Inventory and Asset Management

• Track and update IT inventory (laptops, mobiles, accessories).

• Assign and unassign equipment to users in inventory systems.

• Conduct routine audits and reconcile physical assets with digital records.

User Support

• Handle IT service desk tickets and resolve Level 1 issues.

• Reset passwords, unlock accounts, and guide users through basic issues.

• Provide remote support using tools like TeamViewer or Microsoft Quick Assist.

Microsoft Intune & Azure AD

• Enroll and manage devices using Microsoft Intune.

• Apply configuration profiles, compliance policies, and app deployments.

• Add and manage users and groups in Azure Active Directory.

• Understand and implement Conditional Access basics.

Sharepoint Online (Intranet & Document library)

• Design and develop a modern SharePoint Site/ Online intranet portal to meet organizational needs.

• Collaborate with stakeholders to gather requirements, define site architecture, and plan content structure.

• Build site templates, pages, libraries, lists, and workflows to support business processes and internal communications.

• Ensure ongoing maintenance and updates of intranet content and functionality.

• Manage site permissions, access controls, and user groups to ensure security and compliance.

• Provide support and training to end-users, content owners, and administrators.

• Stay updated with Microsoft 365 and SharePoint enhancements to recommend improvements or new features.

Cyber Security Awareness and Support

• Follow security best practices when handling data and credentials.

• Support patching and endpoint protection tools (Defender, CrowdStrike, etc.).

• Respond to phishing reports and escalate incidents appropriately.

• Assist in enforcing MFA, password policies, and user security training.

Projects

• Perform ad-hoc duties/digitalized solutions and special assignments as directed by the supervisor, ensuring timely and accurate completion to support team and improve efficiency for corporate processes.

Basic Requirements / Skills:

• Knowledge of Windows OS, Windows 11 and Microsoft O365 products is a must.

• Familiarity with iOS device setup and Apple ID management.

• Ability to follow setup SOPs and checklists.

• Documenting support cases and solutions.

• Hands-on experience with Microsoft Intune and Azure Active Directory.

• Hands-on experience with Sharepoint online.

• Knowledge of JIRA is a plus.

• Good organizational skills to manage inventory and update records.

• Cyber security awareness (basic threat identification, safe practices).

• Willingness to escalate advanced issues to Level 2 or Security teams.

• Excellent communication and documentation skills

Job Specifications:

• Diploma or Degree in IT, Computer Science, or related field.

• Certification(s) such as:

• CompTIA A+ (for support fundamentals)

• CompTIA Security+ or equivalent (for Cyber Security fundamentals)

• Minimum 2 years in a helpdesk or IT support role.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981