Key Responsibilities:

Provide first-line technical support via phone, email, chat, or helpdesk system.
Record, track, and manage incidents in a ticketing system.
Troubleshoot basic hardware/software issues (e.g., email, printing, OS errors).
Reset passwords, unlock accounts, and assist with user logins.     
Perform workstation setups and peripheral installations.       
Educate users on basic IT practices and tools.        
Manage user accounts, permissions, and policies (Active Directory, Exchange, etc.).        
Assist with software rollouts, updates, and patch management.        
Perform root cause analysis and document solutions.        
Collaborate with Level 3 and system/network teams when needed.

Requirements:

Diploma/Degree in Computer Science, Information Technology, or equivalent.        
2+ years in IT support, with hands-on experience.        
Proficient in Windows Server, Active Directory, Office 365, and basic networking.        
Experience with system imaging, antivirus tools, and remote administration.        
Strong problem-solving skills and ability to work independently.