Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
• Create detailed system diagrams using AutoCAD software
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction
• Maintain the support & maintenance contract renewal Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements
• Thoroughly follow up on all open technical issues until the problems are fully resolved
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure
• Strong analytical skill and problem-solving ability Strong self learning ability, work independently
• Customer-orientation Excellent communication and interpersonal skill

📧 Submit your resume in MS Word format to [email protected]

EA Licence No. 18C9228 | Registration No. R1108261 (Tan Li Tze)

Only shortlisted candidates will be notified.