Roles & Responsibilities

• Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs) 
• To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices 
• Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration. 
• Assist project Service Delivery Manager on managing the day-to-day Operations management. 
• Analyze system performance and makes recommendations for optimization 
• Ensure that the production environment is highly available per the needs of the business and 
• established Service Level Agreements. 
• Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for 
• successful resolution of issues and incidents 
• Review Incident Report 
• Participate in the upgrade/patching planning and execution of the Middleware software 
• Ensure adherence to applicable Change and Release Management processes. 
• Develop technical documentation and procedure on monitoring, performance. 
• Regular projects reporting update to SDM & any other duties as and when assigned 
• Lead problem determination on system errors or malfunctions, and works with the application 
• team/supplier to identify, diagnose and rectify the problem. 
• Performs capacity study to analyze current resource utilization and estimates future requirements. 
• Monitoring system to ensure high availability and optimal performance 
• Update documentation of work 

Requirements

• Windows system administration background is required 
• Strong VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V 
• Familiarity with VMWare automation (VRA,VRO) 
• Hands-on knowledge in Shell, Perl, Python or PowerShell 
• Familiarity with automated security patch and vulnerabilities management. 
• Experience planning and setting up project environments across development, QA and production 
• Experience in software-defined infrastructure software stack 
• Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers 
• VCP certification is a definite plus 
• AWS Certified 
• Familiarity with the Government Data Centre (GDC) on boarding process 
• Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance 
• Qualified in ITIL or similar qualification in Service Management is preferred