The Head of IT oversees the group’s technology strategy, operations, and platforms across multiple retail brands and markets. This role is responsible for building a secure, scalable, data‑driven, and AI‑enabled ecosystem that enhances customer experience, strengthens retail operations, and accelerates digital transformation.

Key Responsibilities

1. IT Strategy & Leadership

• Develop and execute the group‑wide IT strategy aligned with retail expansion, digital innovation, and business growth.
• Establish the IT operating model, structure, and talent roadmap.
• Lead and mentor multidisciplinary technology teams, fostering capability building and cross‑functional collaboration.
• Drive change management, digital adoption, and continuous improvement of user experience across the organization.

2. Enterprise Architecture & Systems Integration

• Lead the SAP S/4HANA migration and its integration with POS, CRM, eCommerce, warehouse, and supply chain systems.
• Oversee enterprise architecture design ensuring efficiency, interoperability, and scalability.
• Govern end‑to‑end application lifecycle management across POS, MPOS, SAP, Salesforce Commerce Cloud, CRM, and marketplace integrations.
• Drive workflow automation and business process optimization across markets.

3. Data & AI Governance

• Establish group‑level data governance, security standards, and data‑quality frameworks.
• Standardize dashboards, reports, and analytical views across all retail markets.
• Lead Data Engineering, Data Science, BI, and Analytics teams to deliver: Forecasting and inventory insights ,Customer personalization models ,Comprehensive performance analytics
• Oversee responsible AI governance including GenAI guidelines, AI security protocols, and adoption of tools like Microsoft Copilot.

4. Digital Platforms

• Lead development and optimization of eCommerce platforms, mobile apps, and omnichannel customer journeys.
• Ensure high availability, reliability, and monitoring of digital commerce operations.
• Enhance CRM systems, customer data platforms, and communication channels (e.g., WhatsApp, IG Messaging, Messenger).
• Partner with Marketing and Digital teams to strengthen personalization, loyalty programs, and targeted campaigns.

5. Infrastructure & Compliance

• Ensure uptime and stability of all mission‑critical retail systems (POS, SAP, eCommerce).
• Strengthen cybersecurity posture through secure‑by‑design principles.
• Maintain regional IT compliance certifications (e.g., Cyber Trust Mark).
• Lead network and system resiliency, including disaster recovery and business continuity planning.
• Improve IT support operations using AI‑driven helpdesk tools.

6. Software Development & Engineering

• Lead in‑house development of MPOS solutions, CRM enhancements, retail tools, and integration platforms.
• Promote engineering excellence through open‑source practices, DevOps, secure coding, and strong documentation standards.
• Ensure consistent methodologies across all development teams.

7. Project & Vendor Management

• Oversee key IT programs and ensure delivery within scope, budget, and timeline.
• Manage strategic vendor partnerships and licensing arrangements (SAP, Salesforce, Braze, Segment, cloud providers, marketplace partners).
• Optimize costs across hardware, software, cloud, and professional services.
• Ensure technology investments deliver measurable business impact and ROI.

Interest & Application

Prepare your updated resume and apply to this role. We'd love to hear from you!

We regret that only shortlisted candidates will be notified.

Aditi Jain | Personnel Registration No. R25129887

Adecco Personnel Pte Ltd | EA License No. 91C2918