Responsibilities

• Provide timely technical support to end-users via phone, email, or on-site to ensure smooth IT operations
• Troubleshoot hardware, software, and network issues, identifying root causes and implementing solutions
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Install, update, and support software applications, patches, and drivers
• Manage user accounts, including creation, modification, and deactivation, in accordance with company policies
• Set up and configure email accounts, access permissions, and security settings
• Maintain accurate records of support tickets, resolutions, and IT asset inventory
• Document troubleshooting procedures and user guides for knowledge sharing
• Provide basic IT training and guidance to end-users on systems, applications, and cybersecurity best practices

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Proven experience in IT helpdesk, desktop support, or end-user support role
• Strong knowledge of Windows OS, Microsoft Office, and common business applications
• Basic understanding of network connectivity, hardware troubleshooting, and system support
• Experience in user account management (e.g., Active Directory or similar systems)
• Good problem-solving skills with ability to diagnose and resolve technical issues efficiently
• Strong communication and interpersonal skills to support users at all levels
• Ability to work independently and handle multiple support requests
• Customer-oriented mindset with a focus on service quality

We regret that only shortlisted candidates will be notified.

Brunel International S.E.A Pte. Ltd.

UEN No: 199603098R

EA License No: 16S8067

Shahidan Yusof - R1658969