• Lead and guide the import customer service team, ensuring smooth handling of shipments from arrival to job closure.
• Oversee daily operations including documentation, carrier coordination, customs clearance, billing, and compliance with service standards.
• Drive workflow improvements by identifying gaps and implementing practical solutions to enhance efficiency.
• Monitor team performance against agreed KPIs, provide coaching, and act as escalation point for complex service issues.
• Collaborate with operations, customs, and other departments to deliver seamless import processes for clients.

Requirements:

• Proven supervisory experience in airfreight import customer service and billing functions.
• Solid knowledge of import workflows, documentation, and customs regulations.
• Strong problem‑solving ability with a track record of supporting operational enhancements.
• Excellent communication and interpersonal skills to manage both team and client interactions.
• Hands‑on experience with CargoWise system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740