Job Descriptions:

Customer Support & Technical Advisory (40%)

• Build and maintain strong relationships with customers to understand and resolve technical issues.

• Respond to internal and external requests using engineering knowledge and analytical skills.

• Prepare and present technical instructions, procedures, reports, specifications, and proposals.

• Communicate proactively to implement technical updates that enhance plant performance.

• Identify potential equipment issues via remote monitoring and collaborate on preventive or corrective actions.

• Analyze and report RAM (Reliability, Availability, Maintainability) data and other KPIs; recommend corrective actions.

• Support aftermarket sales opportunities.

• Travel to customer sites in Singapore for project or technical meetings.

Maintenance Coordination (40%)

• Collaborate with internal and external stakeholders, including service engineers, repair facilities, and vendors.

• Plan and communicate schedules for planned and unplanned maintenance.

• Coordinate dispatch of parts and technical advisory services.

• Provide technical advisory support for maintenance activities.

Emergency & Troubleshooting Support (20%)

• Respond to plant emergencies beyond normal working hours, providing on-site troubleshooting and technical advice.

• Communicate failure data and operational findings between customer and internal teams.

• Lead or support root cause analysis to identify failure causes and recommend countermeasures.

• Investigate maintenance-related problems and provide urgent solutions.

• Summarize findings in clear, concise reports for stakeholders.

Requirements:

• Diploma/Degree in engineering or a relevant technical field.

• Minimum 3 years’ experience with Gas Turbines, Steam Turbines, or large rotating equipment in design, installation, commissioning, operation, or maintenance.

• Customer service experience in plant environments.

• Hands-on troubleshooting and plant restoration experience.

• Experience liaising with Field Service and Engineering teams to resolve technical issues.

• Technical knowledge of Gas/Steam Turbines, Turbine Generators, large-scale rotating equipment, control systems, and auxiliary equipment.

• Ability to write clear technical documentation (instructions, procedures, reports, proposals).
  
  
  HOW TO APPLY:

  Interested applicants, please click on “Apply Now” and provide the below details in your resume.

  We regret only shortlisted candidates will be notified.

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  EA Personnel: Ang Ren Jing (Dino)

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