Job Description:

• Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics.
• Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers’ expectations.
• Verify and/or approve the deliverables of the team in accordance with standard operating procedures.
• Coach and provide on-the-job-training to the team.
• Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team.
• Responsible for meeting KPIs
• Engage with stakeholders and attend meetings/discussions with customers on working level.
• Address customer issues promptly.
• Identify areas of improvement and propose corrective actions to Branch Head/Director.
• Adhere to high ethical standards and comply with all regulations/applicable laws.

Requirements

• Degree/Diploma in Human Resources, or relevant discipline.
• At least 4 years of experience in HR or related field including supervisory experience.
• Experience in shared services is an added advantage.
• Past working experience in government ministries and statutory boards is preferred
• Experience using Workday is an advantage.
• Tech-savvy with good proficiency in Microsoft Office.
• Strong aptitude to learn and pick up new skills, highly adaptable.
• High level of initiative and mindset of continuous improvement
• Meticulous, detail-oriented, and organised.
• Independent, resourceful, team player, results driven, and customer focused.
• Good interpersonal and communication skills