1. Project Cutover Activities Coordination

• Support preparation of cutover plans for country deployments and go-live activities across APAC countries

• Coordinate and track cutover activities.

• Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks.

2. Hypercare & Support Management

• Coordinate hyper care activities following country go-live.

• Facilitate daily and weekly hyper care meetings with country teams and key stakeholders.

• Track and monitor open issues, action items, and support requests during the hyper care period.

• Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations.

3. Incident & Ticket Management

• Coordinate the logging and tracking of system incidents, defects, and enhancement requests.

• Liaise with vendors, technical teams, and business stakeholders to ensure timely resolution of tickets.

• Monitor ticket ageing, escalation status, and service levels.

• Maintain issue logs and provide regular status updates to project leadership.

4. Reporting & Analysis

• Analyse support tickets, incidents, and deployment-related issues to identify trends and recurring problems.

• Develop and maintain APAC-wide dashboard to track operational KPIs and insights on system performance, operational issues, and adoption metrics.

• Prepare compliance, governance, and management reporting for leadership review.

5. Device Firmware Upgrade Coordination (TBC)

• Support planning and coordination of device firmware upgrades across APAC locations.

• Monitor deployment progress and track completion of upgrade activities.

• Coordinate with local country teams and technical support teams to resolve device-related issues.

• Maintain device inventory and upgrade status reporting where required.

6. Internal Control System (ICS) Support

• Support monitoring and follow-up of Internal Control System (ICS) requirements across countries within APAC.

• Coordinate with country representatives to ensure timely completion of ICS activities and action items.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted