Job Description:

Responsibilities

1. Plan rosters and provide room allotments to travel agencies/OTA

2. Check in guests and attend to their problems

3. 2 years similar work experience in hotel front office operations & IT system

Requirements

1. Able to operate Wishnet IT system and have experience in booking engines and reservations

2. 6 days' work week with one rotating day off

3. 3 shifts from 7am to 3pm, 3pm to 11pm & 11pm to 7am. (only perform once a week for night shift to relieve the colleague on his/her off day)

Guest Services

• Greet guests warmly upon arrival, check them in and out efficiently.
• Handle reservations, cancellations, and booking modifications.
• Provide information about the hotel’s facilities, services, and local attractions.
• Respond promptly and courteously to guest inquiries, requests, and complaints.

Administrative Duties

• Manage phone calls, emails, and messages in a timely and professional manner.
• Process payments, issue receipts, and maintain accurate guest records.
• Keep the front desk area organized, tidy, and presentable.
• Update daily occupancy reports and communicate with housekeeping.

Job Types: Full-time, Permanent

Work Location: In person