Description:

• Report directly to the Home Care Team Lead.
• Answer client inquiries on all Home Care services provided by the organization.
• Provide accurate information to clients on policies, procedures and service.
• Following up promptly and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
• Schedule staff and clients for the respective services.
• Ensure prompt and accurate documentation for all applications and processes from start to finish including filings.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Ensure prompt issuing of invoices and accuracy in collection of payables.
• Ensure all organization requirements and SOPs are adhered to.
• Participate and represent on behalf of the company’s services with confidence.
• Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.
• Any other duties assigned.

Requirements:

• At least 1 year of experience in an operational capacity in customer service and administrative roles preferable.
• Diploma or Degree in any field.
• Takes initiative and able to be flexible while adhering to SOPs at the same time.
• Proficiency in Microsoft Office Suite applications.
• Good command of English (Written & verbal).
• Experience in healthcare would be advantageous.
• 5-days work week including rotational Saturdays.
• Must be ready to answer urgent client queries at any time.

Benefits:

• Attractive base salary and excellent sales commission.
• Great opportunity for career development in a growing market and company.
• Industry-specific training and coaching by a highly experienced team.
• 15 days annual leave.