• Screen and review all ICS referrals for medical, functional, and cognitive conditions, and identify the client's care needs if the referral source has not already done so.

• Ensure ICS care staff provide care according to the referral source's care plan and the client's needs.

• Follow-up with ICS clients midway through the service as and when required to ensure they have a longterm care plan.

• Conduct home and hospital visits for potential clients; these visits will account for about 70% of the time.

• Where necessary and applicable, refer the client and/or caregiver to relevant services or healthcare providers.

• Raise referrals for eligible clients via BRIGHT to required services; submit appeals or extensions where applicable.

• Assess and submit Household Means Testing application for clients.

• ⁠ Conduct interRAI assessment and develop an individualised care plan.

• Work with referral sources on the client's discharge care plan.

• Coordinate client care with doctors, nurses, therapists, MSWs, and HCAs within the company.

• Advise clients on financial scheme applications.

• Handle client and referral source inquiries about the service.

• Assist with audit-related tasks when required.

• Handle any ad hoc tasks assigned by the Head of Home Care.