Govt Project - This is an Application Support role focused on API integrations. You’ll be the first point of contact for technical issues, supporting partners connecting their systems and ensuring smooth operations.

• Govt Project Exposure Location: Labrador 
• Office Hour, Mon to Fri 
• Salary: $4500 + Bonus 
• Perks: 18 days of Annual Leave + Birthday Leave + Yearly increment 
• Contract: 2 years - Renewable 

Job Scope

• Handle incoming tickets via Zendesk (calls, emails, web calls if required)
• Troubleshoot API-related issues using system logs and monitoring tools
• Analyze requests to identify root causes
• Validate service requests (e.g. configuration, key updates)
• Resolve known issues or escalate complex cases to L2 team
• Track tickets and ensure SLA compliance (30–50 tickets/day)
• Support documentation and continuous improvement of processes

Requirements

• Experience in Application Support / Technical Support / Helpdesk
• Basic understanding of APIs and system integration
• Singaporean only 

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Thong Jia Qian (Joyce) - R1981781