Job Overview:
We are looking for a motivated and skilled Helpdesk Engineer to provide technical support to our employees and ensure smooth day-to-day operations of IT systems. The Helpdesk Engineer will serve as the first point of contact for troubleshooting IT-related issues, assisting users with hardware/software problems and resolving technical challenges efficiently.

Key Responsibilities:

Provide first-line technical support to end-users via phone, emai or in person.
Diagnose and troubleshoot hardware, software and networking issues.
Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
Install, configure and maintain software applications, operating systems and hardware components.
Assist in setting up and maintaining network equipment such as printers, routers and switches.
Monitor system performance and ensure the availability of IT resources to users.
Maintain and update internal knowledge base, documentation and user manuals.
Track and manage service desk tickets ensuring timely resolution and follow-up.
Provide training and guidance to users on IT best practices and software usage.
Maintain IT asset inventory and assist with hardware procurement.
Ensure adherence to security protocols and best practices in IT operations.
Assist with software updates, patches and general system maintenance tasks.

Requirements:

Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent work experience).
Proven experience as a Helpdesk Engineer, IT Support Technician or similar role.
Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
Familiarity with troubleshooting software applications and diagnosing technical problems.
Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize tasks and manage multiple issues simultaneously.
Familiarity with service desk software and ticket management systems.
Strong attention to detail and problem-solving skills.
IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Please send your detailed resume in MS Word format to [email protected] with