Job Highlights

• Global Hospitality Company
• Career Development with sponsored training opportunities
• Excellent Staff Benefits

Job Description

Reporting to Front Office Manager, the incumbent shall be responsible to:

Operations

• To ensure that all VIP arrival rooms are checked, and amenities are replenished in the rooms prior to the guest’s arrival.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and to provide personalized service whenever possible.
• Attend to guests’ requests and thoroughly investigate guest complaints.
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.

Guest Service

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.
• To deal with irate guests and find ways to resolve issues to the guests’ satisfaction.
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale

Pre-requisities:

1. Singaporean or PRs only.

2. Must be willing to work on weekends and public holidays.