Guest Relation Executive
Guest Relation Executive
Job Details
Vacancies
1 position
Experience Required
No experience required
Job Description
Introduction:
temper. - Wine Room & Lounge: Named for the quiet precision behind every great pour — where temperature, texture, and timing align — temper. is a social wine room, restaurant, and cocktail lounge where everything is tempered with feeling.
With over 1,200 wine labels, a range of cocktail curiosities, and modern classic dishes by Michelin-starred talent set to the soundtrack of live music from jazz, soul, R&B, enter a sensorial playground that's both intimate and playfully unfiltered.
Join our dynamic team where we are seeking passionate individuals who share our dedication to exceptional hospitality and culinary excellence. If you're eager to be part of an innovative dining experience where every detail matters, come join a passionate team dedicated to creating memorable moments for all who walk through our doors
Key Responsibilities:
- Warmly welcome all incoming guests, confirm their reservations, and escort them to their assigned tables.
- Manage guest reservations and assist with private events, ensuring all preferences are noted and met.
- Provide timely, attentive service by delivering food and beverages and maintaining guest satisfaction.
- Recommend menu items and beverages, using extensive knowledge of the menu to enhance the dining experience.
- Coordinate with the team to maintain the restaurant's ambiance, cleanliness, and overall guest experience.
- Provide a daily roll-up of reservations to the team, highlighting special requests, large parties, and VIP guests.
- Respond promptly to guest inquiries, concerns, or requests, ensuring an excellent experience from arrival to departure.
- Handle guest feedback with professionalism, ensuring concerns are resolved efficiently.
- Ensure smooth communication between front-of-house and kitchen teams for efficient service.
- Assist in managing the guest waiting list and resolve any seating issues as they arise.
- Stay informed about restaurant promotions, seasonal menus, and events to offer guests an engaging experience.
- Support the management team in training and mentoring junior front-of-house staff.
Qualifications:
- Previous experience with 7rooms or other reservation system
- Experience in pre-opening operations is a bonus
- Excellent interpersonal and communication skills
- Consistent track record of employment in hospitality-related role
Perks:
- Birthday Leave
- Competitive Staff Discounts across outlets
- Health and Medical Insurance coverage
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