JOB DESCRIPTION & REQUIREMENTS

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a passionate and service-oriented Guest Experience Ambassador to support Rooms and Guest Management in delivering seamless arrival and departure experiences. This role is highly guest-facing and plays a key part in shaping first and last impressions through attentive service, coordination, and a strong lobby presence.

Key Responsibilities

• Support smooth guest arrivals and departures by coordinating transportation services, including in-house drivers, taxis, and outsourced limousine providers.

• Perform check-in, check-out, and cashiering duties efficiently while ensuring accuracy and professionalism.

• Provide courteous, knowledgeable assistance to guests by offering directions, hotel information, and recommendations on nearby amenities and attractions.

• Maintain a visible presence in the lobby and driveway, ensuring guest safety, smooth traffic flow, and an orderly environment.

• Anticipate guest needs and proactively deliver thoughtful service that exceeds expectations at every touchpoint.

• Act as the “eyes and ears” of the hotel by identifying and reporting any unusual activity or guest concerns to the appropriate management or security personnel.

• Collaborate closely with Front Office, Security, Concierge, and other departments to ensure seamless operations and consistent service standards.

• Uphold Varel Singapore and Marriott brand standards while representing the hotel with professionalism in all guest and stakeholder interactions.

Requirements

• Fresh graduates are welcome to apply; prior exposure to Front Office or guest services in a hotel environment is an advantage.

• Familiarity with Property Management Systems such as Opera or equivalent is preferred.

• Basic computer proficiency, including the use of internet resources to support guest inquiries.

• Strong command of English with confidence in engaging guests in a warm, professional manner.

• Good knowledge of local streets, landmarks, attractions, and dining options, with the ability to provide clear directions.

• Highly organized, adaptable, and able to multitask effectively in a fast-paced hospitality environment.

• Service-oriented mindset with strong interpersonal skills and a genuine passion for guest engagement.

• Professional appearance and brand-conscious attitude, ensuring positive representation of the hotel at all times.

At Varel Singapore, we don’t just offer a place to stay—we curate memorable hospitality experiences through thoughtful service and meaningful connections. If you thrive in a guest-focused environment and take pride in creating exceptional first and last impressions, we invite you to be part of our pre-opening journey.