Overview
Capgemini is seeking a Payments Subject Matter Expert to support Group Treasury and Cash Operations. The role requires strong knowledge of digital banking, payments systems, and technical system interactions. The ideal candidate is detail-oriented, analytical, and able to work across business and technology teams to deliver high-quality solutions.

Key Responsibilities

• Understand digital banking products, payments processes, and technical system interactions.
• Translate high-level business requirements into detailed system documentation.
• Analyse existing system interactions and identify improvement opportunities.
• Design end-to-end system solutions with clear understanding of dependencies and downstream impacts.
• Gather technical information from stakeholders and produce accurate technical documentation.
• Communicate system requirements to developers, testers, and business users.
• Identify and document system dependencies and integration points.
• Work in an Agile environment and use Agile tools and practices.
• Develop and maintain project plans, resources, budgets, and timelines.
• Lead data and solution design discussions with vendors, technology teams, and user groups.
• Manage and guide technical teams (developers and analysts) to deliver banking systems.
• Deliver projects according to scope, timeline, and budget requirements.
• Manage stakeholder expectations, conflicts, scope changes, and escalations.
• Partner with architects to drive technical innovation and convert ideas into working solutions.
• Support system upgrades, enhancements, and maintenance activities.
• Identify risks and issues and escalate them promptly.
• Drive testing strategy and ensure resolution of all critical defects within the testing cycle.
• Maintain strong relationships with business stakeholders and external partners.
• Lead governance meetings and prepare necessary materials and documentation.
• Ensure compliance with internal policies and regulatory requirements.
• Provide direction to offshore teams and support day-to-day decisions.

Preferred Experience

• Strong track record in delivering Digital Banking or Payments solutions.
• At least 1 year of experience managing the full lifecycle of technical system requirements.
• Good knowledge of consumer banking products such as Retail Banking, Cards, ATM and Payments, Internet and Mobile Banking.
• Ability to validate requirements and support users during UAT and post-implementation.
• Experience working with IT teams, architects, and system owners to produce high-quality deliverables.
• Strong organisational and communication skills.
• Understanding of technology stacks and architecture layers.
• Experience in both Waterfall and Agile (SCRUM) delivery models.
• Strong leadership skills, results-oriented, able to work independently.