Job Description: General Clerk (Courier Service Company)

Position: General Clerk
Department: Administration
Reporting To: Operations Manager / Finance Supervisor

Job Purpose

To provide administrative support in daily operations, including email management, AR/AP data entry, document filing, and handling customer inquiries via phone/email.

Key Responsibilities

1. Email & Communication Management

• Monitor and respond to general inquiries via company email
• Route operational emails (e.g., delivery complaints, tracking requests) to relevant departments
• Maintain email filing system

2. Accounts Receivable/Payable Support

• Input invoice/payment data into accounting software (e.g., Xero)
• Verify delivery records against billing documents
• Prepare weekly AR/AP reports for supervisor review

3. Documentation & Filing

• Organize and file physical/digital copies of invoices, PODs, and contracts
• Maintain courier manifests and delivery logs

4. Customer Service

• Answer phone calls, address basic tracking/delivery inquiries
• Escalate complex issues to operations team

5. General Administrative Duties

• Assist in inventory stationery/office supplies
• Support ad-hoc tasks as assigned

Requirements

✔ Education: Secondary
✔ Experience: 1+ year in admin/clerk roles (logistics background preferred)
✔ Technical Skills:

• Basic accounting knowledge
• Basic in Excel/Google Sheets
• Familiarity with email platforms (Gmail, Outlook)
  ✔ Soft Skills:
• Fluent in English & Bahasa Malaysia (Mandarin a plus)
• Organized with attention to detail
• Ability to multitask in fast-paced environment
• Perform shift working hours