Job Summary

This role involves supporting front-line customer service, handling marriage-related applications and enquiries, and ensuring smooth coordination of solemnisation services. It also includes administrative duties such as document verification, case follow-ups, and maintaining accurate records and systems.

Responsibilities

• Handle front desk and walk-in enquiries, providing clear guidance on marriage-related services and procedures
• Support document collection, application processing, and counter services with accuracy and efficiency
• Ensure smooth coordination of solemnisation ceremonies, including pre-checks and guest readiness
• Assist with various applications (e.g. marriage, records search, amendments) and follow up on cases
• Liaise with internal teams to resolve complex or escalated matters
• Provide administrative support, including document verification, scheduling, and record management
• Manage emails, calls, and public enquiries professionally
• Support digitisation and maintenance of records, ensuring proper documentation and storage

Requirements

• Min GCE N Level

Other Information

• Location: The Esplanade Mall
• Working Schedule: Monday to Thursday (8.30am - 5.30pm), Friday (8am - 5pm)

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918