• This role is not a Call Centre role. However, due to the job nature as they monitor Fraud 24/7, hence the shift duties.

**24 hours operating format; 12 hours rotating shift i.e. 9am to 9pm or 9pm to 9am with 1 hour meal break; Shift pattern: Work 2 days, Off/Rest 2 days; 44 working hours per week; Must be able to work Sat/Sun/PHs when roster)

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.

• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.

• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.

• Conduct transaction verification and customer confirmation calls to validate suspicious activities.

• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.

• Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.

• Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours.

• Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations.

• Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary.

• Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.

• Handling of lost reporting calls, Scam/Fraud reporting calls and merchant calls.

• Support in Cards Authorisation function

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted