Our client is a leading Multinational tech company specializing in travel, short and long term homestay experiences.

Job Responsibilities

• Conduct investigations of suspicious claims and activities on the platform.
• Managing cases, determining validity and resolutions based on internal policies.
• Handling the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
• Contacting providers and users to obtain additional documentation and verify information.
• Liaising with other departments to confirm fraudulent account activities. Working closely with stakeholders to align on case strategy.
• Compiling incident reports at the direction of leadership.
• Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers.
• Escalating identified fraud rings and risk issues as they arise.
• Promoting awareness of fraud prevention across the Claims team and organization.

Job Requirements:

• Bachelor’s degree or equivalent with 2-3 years of experience in assessing complex claims and dispute resolution, Insurance claims) conflict resolution, fraud or risk investigations, and/or crisis management.
• 2+ years of experience in customer service.
• Additional fraud insurance investigation or program management experience are a plus.
• Experience handling complex insurance claims, especially in the field of first party property or liability claims is a plus
• Be an advocate of high-quality standards, innovation, resolution conflict and customer experience excellence.
• Excellent time management, negotiation, conflict resolution skills and confidence in making decisions.
• Ability to work on your own initiative on multiple tasks.
• Critical thinking and problem-solving skills.
• Experience working with internal stakeholders and/or third-party providers to resolve complex disputes in a detailed, effective and timely manner.
• Language proficiency in English and a second regional language is a plus.
• Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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