Roles & Responsibilities

·                 Manage and oversee the entire operation

·                 Deliver superior customer services and ensure customersatisfaction

·                 Plan and develop customer loyalty programs

·                 Plan new and update existing company policy

·                 Develop the overall marketing strategy

·                 Respond efficiently to customer questions andcomplaints

·                 Organize and supervise shifts

·                 Manage and lead staff (including hiring newemployees)

·                 Training and evaluate staff performance

·                 Forecast requirements and maintain inventory

·                 Manage supplies (including costs control andminimizing wastage)

·                 Nurture a positive working environment for allemployees

·                 Monitor operations, implement innovative strategiesto improve productivity and sales