The Fitness Services Coordinator serve as the first point of contact for members and visitors, ensuring a welcoming and professional experience. The role is responsible for handling front desk operations, managing fitness class bookings, coordinating schedules, and overseeing billing for personal coaching sessions. By delivering excellent customer service and efficient administrative support, this role contributes directly to member satisfaction and smooth gym operations.

KEY RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

Member Services

• Greet members and visitors in a courteous and professional manner.
• Handle membership enquiries, registrations, and renewals.
• Provide information on gym facilities, programmes, fitness classes, and personal coaching.
• Address member feedback and escalate concerns where necessary.

Class & Coaching Administration

• Manage fitness class schedules, bookings, and attendance tracking.
• Monitor class participation levels and communicate with instructors to ensure minimum numbers are met.
• Process bookings and payments for personal coaching sessions (including packages and buddy sessions).
• Maintain accurate records of class rosters, coaching schedules, and billing transactions.

Front Desk Operations

• Answer phone calls, emails, and online enquiries promptly and professionally.
• Process payments for memberships, classes, and personal coaching.
• Maintain the reception area’s cleanliness and welcoming atmosphere.
• Assist with marketing promotions and cross-selling of classes, programmes, and PT packages.

Support & Coordination

• Coordinate with gym instructors and personal trainers regarding schedules and bookings.
• Provide administrative support to Gym Manager and Fitness Operations Manager.
• Assist in organising fitness events, challenges, and community engagement initiatives.

JOB REQUIREMENTS:

• GCE ‘O’ Level / Diploma or equivalent.
• Prior experience in customer service, reception, or administrative roles (fitness or hospitality industry preferred).
• Proficient in MS Office; experience with booking or membership management software an advantage.
• Strong interpersonal and communication skills.
• Service-oriented personality with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Able to work rostered shifts, which include evenings, weekends and public holidays

Join Our Team and Enjoy Fantastic Benefits!

💼 5-Day Work Week in a convenient town area location

🎁 13-Month AWS Bonus to reward your dedication

🌟 Performance Bonus for outstanding contributions

🧧 Ang Pow Bonus

🔒 Retention Bonus to celebrate your long-term commitment

🍽️ Meal Allowance and Split Shift Allowance for added convenience

🚀 Career Advancement Opportunities to grow within the company

🏥 Comprehensive Insurance & Medical Benefits for your well-being

🤝 Employee Referral Fee Benefit to reward you for bringing great talent to our team