Your Key Duties and Responsibilities are:

Food and Beverage Preparation & Service

• Oversee and optimize the preparation and serving of all food, toast, and beverages, ensuring strict compliance with company SOPs, health and safety standards
• Lead by example in extending exceptional customer service
• Streamline and manage order taking via POS systems, ensuring efficient and accurate service delivery
• Empower and train staff to proactively recommend menu items and ongoing promotions, enhancing the customer experience and driving sales
• Effectively resolve customer complaints and provide feedback to the management team for continuous operational improvement

Operational Management

• Provide active supervision and strategic oversight of daily operations, including cashiering, order taking, opening/closing procedures, and stock-taking
• Liaise closely with internal team for inventory stock levels and ensure timely placing of orders
• Ensure all required business licenses and posters are displayed or renewed on time
• Prepare comprehensive end-of-day reports, including sales summaries and petty cash usage
• Conduct routine outlet inspections, monitor overall outlet performance & compliance, acting as point of contact between HR and staff
• Support company culture by cultivating positive and engaging internal relationships, fostering a vibrant work environment, encouraging professional growth and contributing to staff retention
• Resolve operational issues promptly, including handling all POS related concerns
• Actively participate in meetings, bring up new ideas or suggestions, and effectively implement workflow procedures based on Management’s direction to meet sales targets and contribute to outlet profitability, including cost control