Key Responsibilities:

• Customer Interaction & Point-of-Sale (POS):
  Manage cashiering duties including order taking, payment processing, and issuing receipts using the POS system. Welcome guests at the reception counter with professionalism and courtesy, ensuring a positive first impression.
• Cleanliness & Upkeep:
  Maintain cleanliness and hygiene of the dining area, service counters, and workstations throughout the day. Follow cleaning schedules and hygiene protocols in compliance with company and regulatory standards.
• Food Preparation & Cooking:
  Prepare and grill food items in accordance with standardized recipes and presentation guidelines. Ensure consistency in taste, portion size, and presentation of all menu items.
• Outlet Opening & Closing:
  Take charge of daily opening and closing procedures, including setup, equipment checks, inventory checks, and end-of-day reporting to ensure operational readiness and smooth transitions.
• Customer Service:
  Provide attentive and friendly service to guests, respond to inquiries and complaints effectively, and create a welcoming environment that enhances customer satisfaction and encourages repeat visits.
• Product Knowledge & Upselling:
  Possess strong knowledge of the menu and ingredients. Proactively recommend and upsell menu items and promotional offerings to maximize sales and enhance the dining experience.
• Quality, Hygiene & Safety Compliance:
  Share responsibility in upholding strict hygiene, food safety, and quality assurance standards. Report maintenance issues or safety hazards promptly and adhere to all operational SOPs.
• Teamwork & Support:
  Work collaboratively with kitchen and service team members to ensure smooth and efficient service delivery. Provide support to team leads and contribute to a positive working environment.