Job Description

• Supervise and coordinate daily activities to ensure prompt and efficient service delivery to users at all times.
• Lead and supervise staff to maintain service standards in line with contract terms and company expectations.
• Manage and train staff to ensure consistent, high-quality performance.
• Prepare and maintain accurate records for quality control, cost management, and personnel performance, in line with best management practices.
• Ensure the timely completion of all scheduled tasks according to required standards.
• Conduct regular site inspections and address any issues promptly.
• Build and maintain positive relationships with clients and staff in accordance with company policies.
• Ensure staff adherence to Quality, Environmental, Health & Safety standards while performing duties.
• Monitor compliance with legal requirements as well as company procedures and systems.
• Prepare operational performance reports and provide actionable recommendations for improvement.
• Attend customer feedback and resolve service-related issues efficiently and professionally.
• Take a hands-on approach in performing the duties outlined in the contract scope as required.
• Support the drive of recruitment initiatives to attract and hire good talent.

Job Requirements

• A hands-on approach with strong leadership skills, capable of effectively training, guiding, and coaching staff to achieve performance excellence.
• Ability to work efficiently under pressure and thrive in a fast-paced, dynamic environment.
• Strong multitasking abilities with a creative, solution-oriented approach to problem-solving.
• Minimum of with Diploma ,2 years of relevant experience in housekeeping; however, candidates with substantial relevant experience may also be considered,regardless of formal qualifications.
• Bilingual proficiency is preferred, along with experience working in a diverse,multicultural workforce.
• PC literate with strong written and verbal communication skills to effectively interact with staff and clients.
• Good interpersonal skills to get along well with users and staff at all levels