About our role:

Executive Supply Chain Partner (ESCP) serves as a trusted advisor to our members (clients) who are SVPs, EVPs and CSCOs from Global 1000 organizations and government agencies.

The ESCP’s role is to engage each member-client, and to help him/her identify mission critical priorities and key initiatives and to achieve specific enterprise goals.

Partnering with the members can include activities such as: defining, developing, coaching and/or critiquing strategies; helping develop and/or transform their organizations; assisting/advising with the development and execution of vision & strategy; aggregating and delivering Gartner business and technology insights on key initiatives, priorities, and implementations; and in general, becoming a trusted partner for the SVP, EVP or CSCO. With the support of their ESCP, our clients are able to achieve their goals more quickly and more cost effectively and with a higher assurance of success.

What you will do:

Relationship Management

• The ESCP manages up to 30 senior executive member relationships and participates in account planning with CSMs and Senior Account Executives. These three individuals collectively and individually have responsibility for each assigned account.

• The ESCP participates in all phases of the member life cycle: pre-sale, on-boarding, relationship management, delivery, review and renewal.

• Success is defined by executing a smooth hand-off from the sales team, regularly engaging the member in a substantive manner, creating a complete member profile, accurately identifying the member’s agenda, developing an engagement (value) plan, participating in quarterly account reviews and preparing value-added member meetings.

Sales and Marketing Support

• The ESCP is responsible for member retention and for contributing toward growth in the region through direct support of Gartner Sales in prospect cultivation, account plan development and value demonstration activities.

Program Delivery

• Define and deliver innovative solutions by assessing client member needs and developing a customized engagement value plan in accordance with the overall Gartner Supply Chain strategy and Gartner Supply Chain product deliverables. 

• Work with client members in a variety of industries to further their levels of supply chain maturity through delivery of insights, peer networking, and coaching. 

• Critique client strategies, guide clients in building their organizations, and assist in developing supply chain strategies, establishing priorities, and planning for implementation around key supply chain initiatives.

• Establish and maintain working relationships with various internal groups to create a comprehensive, well designed sustainable set of key deliverables for clients (including targeted business and technology insights, personal coaching sessions, scripted analyst sessions, etc.)

• Set up and facilitate member peer calls and/or meeting

• Develop and deliver virtual and face-to-face strategy meetings and workshops for clients

• Participate in relevant research communities to keep topic area knowledge current and share member experiences with analysts

• Facilitate member interaction and collaboration through the Supply Chain member community portal and assisted member connections

• Lead and participate in a mix of on-site and virtual roundtables, Gartner Briefings and other face-to-face events

What you will need:

The ESCP must be a senior business executive and have demonstrated knowledge and experience in developing and delivering overall Supply Chain strategy, execution and performance improvement. The ESCP will be an accomplished current or former Global VP, SVP, EVP of Supply Chain or CSCO who has managed a significant P&L, direct reports and significant total number of associates. ESCP must have a broad base of expertise in Supply Chain Strategy and has driven change at all levels. 

• A university graduate (Masters preferred) with 20+ years of supply chain experience

• 10+ years’ experience working in a senior management role, such as a CSCO, SVP, EVP, or COO in a Supply Chain Executive level capacity; or 5+ years in the capacity with 5+ years in another Supply Chain Executive role, such as “Partner in Supply Chain Consulting”.

• Cross industry experiences highly preferred, especially FMCG and Electronics

• Multiple country experience is required, multiple region experience is preferred

• Must have excellent interpersonal skills; demonstrate high levels of humility as well as have the ability and experience working with C level executives. 

• Strong reflective listening skills and the ability to adjust to client cues and needs

• An in-depth understanding of Supply Chain industry and the role of the CSCO (including leadership, operations management, strategy and trends, use of metrics, etc.) as well as Senior Supply Chain Functional Executives

• In depth understanding of the business value of Supply Chain and the alignment of Business and Supply Chain strategies.

• Critical thinking and problem-solving skills to assess member situations and provide actionable, outcome-based business advice, and the ability to leverage appropriate resources to help clients achieve business results

• Ability to lead and manage ambiguous situations

• Superior verbal and written communication skills and strong facilitation and presentation skills

• Strong energy and commercial acumen

• Collaboration with strong thought leadership

• Strong time/project management skills

• Willing to travel internationally up to 30%