Job Responsibilities

Document & Records Management

• To maintain, update, and validate Excel scoresheets, ensuring all formulas, and formatting are accurate and aligned with assessment requirements.

• To lead/conduct pre-module checks to verify scoresheet readiness.

Academic Administration

• To consolidate and prepare documents for moderation, ensuring that files are named correctly and consistently.

• To oversee/manage the uploading of moderated and finalised marks into Student Management System (SMS) [Vitae] for moderator’s review.

• To track and follow up with moderators to ensure that relevant modules' marks are reviewed in the system for results release.

Verification of Payment for Adjunct Lecturers (ALs)

• To monitor marking completion date for inputs into ALs’ payment tracking list.

• To flag discrepencies and coordinate with Course teams or Finance team for resolution.

Administrative and Support & Learning Systems Support

• To lead/coordinate call-over processes and verify the accuracy of entries in the SMS.

• To support course teams in ensuring accurate marks/grades entry into SMS and provide support to the Adjunct Lecturers (ALs) in the navigation of the Learning Management System (LMS).

• To provide exigencies support to ALs for SMS, LMS and related platforms (eg: MS Teams and Zoom).

• To maintain organised records for compliance requirements.

Faculty and Interdivision Liaison 

• To collaborate with sub-teams if needed, with administrative processes  

• To identify systematic gaps, analyse root causes, and collaborate with relevant divisions to improve workflow efficiency and data accuracy across SMS and related systems.

Continuous Improvement and Initiative Support 

• To align/evaluate administrative processes and recommend improvements aligned with organisational mission and goals.

• To track recurring operational issues, propose solutions and present insights during team meetings.

• To support decision-making by providing data analysis and actionable recommendations to management.

Job Requirements

• Possess at least a Diploma qualification

• At least 1 year in administrative and coordination roles

• At least 1 year relevant work experience in the Education environment (preferred)

Technical skills:

• Proficient in Microsoft Office Suite (especially Excel and Outlook).

• IT-savvy for handling LMS platforms and administrative systems.

Soft Skills:

• Meticulous, detail-oriented, and highly organized

• Strong interpersonal and communication skills; Ability to communicate in Mandarin is advantageous as the role requires regular engagement with Mandarin-speaking learners.

• Resourceful with strong analytical and multitasking capabilities

• Ability to work independently and as part of a team

• Committed to providing excellent support to learners, faculty and stakeholders

• Respond positively to unexpected situations and implement appropriate follow-up actions aligned with organizational values

Perks & Benefits:

• Flexible Hybrid Work Arrangement

• Learning & Professional Development

• Comprehensive Benefits Package such as attractive leaves schemes, flexible benefits, dental coverage etc.

Note: All new hires will be offered a two-year contract in the first instance. Contract renewal and emplacement on permanent appointment will be subject to continuous good performance.

We regret that only shortlisted candidates will be notified.