In this role, we are looking for a detail-oriented and proactive Sales Process & Systems Analyst to support the end-to-end sales process. This role involves managing pre-sales activities, processing customer orders, coordinating with internal laboratories and stakeholders, and ensuring timely billing and customer satisfaction.

Sales Data Integration & System Setup

• Design and implement systems to retrieve live sales and order data from SAP, Microsoft Dynamics, and order management system.
• Ensure seamless data flow and synchronization between various platforms for real-time visibility in entire sales process.

Dashboard Development & Performance Tracking

• Build and maintain interactive dashboards in Power BI, Tableau, or Microsoft Dynamics.
• Develop and maintain interactive dashboards to track performance KPIs such as lead-to-order conversion, order execution status, and service delivery timelines.

AI-Driven Sales Process Automation

• Design AI modules for automating sales order processing includes inquiry responses, quotations, certification submission and customer NPS (Net Prompter Score) & customer satisfaction score.
• Collaborate with IT and / or subcontractors to ensure smooth implementation and scalability.

Data Analysis & Process Optimization

• Analyze sales data to identify trends, bottlenecks, and opportunities for improvement.

• Present actionable insights to sales leadership for productivity and revenue growth.

Project Management & Continuous Improvement

• Gather user feedback and monitor system usage to identify areas for improvement.
• Propose and implement enhancements to the systems of SAP, Microsoft Dynamic, PS Explorer, order management system to improve operational efficiency.
• Conduct training and support sessions for sales teams on new tools and processes.
• Manage operational projects to ensure timely billing and customer satisfaction.

Key Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or related field.
• At least 5 years in business systems, sales operations, or CRM/data analytics.
• Proven experience in automation and AI integration across platforms such as SAP, CRM, StoriX, and PS Explorer, using tools like Power Automate, Azure AI, UiPath, and Python.
• Strong skills in data modeling, visualization, and security, with advanced proficiency in Power BI and experience with Tableau.
• Background in regulated industries (certification, testing, inspection, manufacturing) is a strong plus.
• Strong analytical mindset with problem-solving orientation.
• Excellent communication and cross-functional collaboration skills.
• High level of organizational skills and ability to manage multiple priorities.
• A passion for technology and a drive to improve processes.