About the role

Support the planning and execution of digital initiatives across Asia, with a focus on Southeast Asia and China. This role will assist in driving digital projects that improve customer experience, internal operations, and digital product offerings.

Key responsibilities

• Assist in the coordination and execution of digital projects, including but not limited to platform development, digital tools deployment, and internal process digitization.

• Provide day-to-day support for internal digital platforms, assisting users in resolving operational issues and ensuring smooth system usage.

• Assist in training and communication related to digital tools and platforms to internal teams.

• Act as administrator for selected internal digital platforms, including user management, configuration updates, and content maintenance.

• Independently execute small-scale digital projects or workstreams, with guidance from senior team members.

  • Collaborate with cross-functional teams and regional affiliates to understand local needs, gather business requirements, and align on digital solutions.

  • Translate business needs and requirements into structured specifications, acting as a bridge between business users and IT teams to support solution development and implementation.

  • Track and report on project progress and performance metrics to stakeholders.

• Monitor trends and innovations in digital technology and assess potential applications for the business.

  About you

  • Degree or Diploma in Business, Information Systems, or a related field

  • 1–2 years of experience in digital project coordination, business requirement gathering, e-commerce platforms, or digital business operations

  • Passion for digital innovation, emerging technologies, and user-centered design, with a strong understanding of digital platforms (e.g. web, mobile, AI, analytics tools)

  • Strong ability to engage stakeholders, ask the right questions, and communicate requirements in a structured and clear manner

  • Basic understanding of business processes, with the ability to identify gaps, inefficiencies, or improvement opportunities

  • Proficiency in an additional language (e.g. Mandarin) is an advantage, supporting collaboration across Southeast Asia and China

  • Willingness to travel occasionally for project coordination, workshops, field studies, or stakeholder meetings

  • Proactive, with the ability to take initiative and manage priorities independently

  • Detail-oriented, reliable, and well-organized

  • Comfortable working with ambiguity and able to adapt to changing project scopes or business needs