Responsibilities

• Supervise and manage the Events, Feedback, License Management and Patrol Officers assigned to their team. 
• Provide training program for candidates i.e. service-related training, knowledge of SOP in handling events, feedback cases, applications.
•  Deployment and Attendance Management
• Ensure quality of replies adhere to the service standards and timeline 
• Review existing workflows and suggest productivity improvements/innovative solutions  
• Consolidating monthly report using monthly performance report

Requirements

• A Degree in Venue/Events/Hospitality and Tourism Management, Mass Communications, Communications and New Media, Marketing, Business Administration or related discipline.
• Experience in events or venue management, marketing, hospitality, customer service management, call centre management or quality service management;
• Strong leadership abilities and exceptional organisational and time management skills.
• Experience in data analytics, and/organisation development preferred