Summary of Role

Engagement Portfolio Lead, Singapore Public Sector, is a senior delivery role which ensures delivery excellence for the assigned programs, delivering with high customer satisfaction delivering pro.

The individual needs to have good experience managing large-scale complex projects from delivery timeline, quality, budget and customer satisfaction.

Role Responsibilities

• Owns & program manages large scale development/ implementation delivery from account perspective

• Specific responsibilities include:

o   Owns end-to-end delivery for delivery commitments to client from account perspective

o   Owns and decides multi-service line solutions involving final bid estimation and solution review

o   Develop and build sustainable delivery organization both at account/project levels

o   Owns delivery accountability for the project(s) and also drives delivery efficiencies

o   Manages ‘Cost of Delivery’ for clients, establishes budgets, success metrics and transformation roadmaps, engages client stakeholders for delivery reviews/issues

o   Co-owns, along with Engagement Delivery Partner: reporting requirements related to projects, P&L maintenance, revenue growth, NPS score, designing Profitability Enhancement Program and tracking, claiming change requests

o   Responsible for people management (direct reports of  project managers / Lead/ Solution Architects)

o   Involves in hiring decisions, finalizing appraisals and people development plans.

o   Responsible for overall motivation and morale of the resources in the account(s)

o   Support presales related activities for account delivery for Budgetary or Tenders .

Skills & Experience

• Proven delivery management experience with at least 15 years of experience managing large programs / multiple large-scale projects for large clients with complex and heterogeneous technology landscape, covering the full SDLC. With recent 5 years focusing on Singapore government sector.
• Strong experience in delivering projects using Agile Scrum/ Agile Safe methodologies.
• Experienced in Digital transformation journeys of the customer in technology areas including Data, Digital Engineering and Cloud.
• Strong understanding of Singapore Government delivery, include contracting, government platforms (GCC, GDC, GPC, SingPass etc)
• Degree in an IT related discipline. Requisite Certification.
• Ability to identify and drive issues to a quick resolution while balancing the needs of the business, the customer and the team;
• Proven record in team and organizational leadership skills working with senior management and individual contributors; extensive experience managing and mentoring collaborative cross-functional teams; ability to provide leadership and direction to project/ project(s) teams and the organization to ensure successful execution; consummate team player with a positive, flexible and creative approach.
• Demonstrate strong understanding of business, strategic direction, organizational structure and overall business goals in order to define and validate complete program requirements with business sponsors.
• Ability to understand and apply technical solutions to business requirements to meet goals.
• Able to speak clearly and persuasively in positive or negative situations and write clearly and effectively at a high level; excellent ability to communicate program vision and collaboratively align diverse organizations; must have strong presentation and group facilitation skills.
• Strong experience and understanding of upsell/ cross sell to grow footprint in the designated account(s).
• Strong understanding of technology trends and usage in business areas.
• Have prior experience supporting presales related activities

Supervisory/Influence:

• Strong client relationship and senior stakeholder management skill##
• Accountable to senior management in providing regular program / project(s) updates
• Has authority to make program/ project(s) related decisions
• Experience managing project manager(s), solution architects, Leads as direct reports
• Strong conflict management skill

People Interactions:

• Within own team or department at leadership / strategic level.
• Strong leadership with user/customer up to and including senior-level management.
• Contact with peers, commercial, service line leaders & support teams in the organization at regional/ global level.

Success metrics and goals:

• Schedule Adherence
• Cost of Delivery / Margin
• Delivery Performance
• Client Satisfaction
• Employee Engagement & Retention