Responsibilities:

• Proactively anticipate and respond to all members' and guests' needs or queries
• Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested. Ensure that all requests are met to the best of yourprofessional knowledge
• Conduct seamlesscheck in & check out process for all members
• Handle all telephone calls in a professional and efficient way, maintaining that professional, customer service-led persona
• Work on resolving all basic IT issuesas occur in the centres; identify and action when you need specific IT support
• Develop and maintain third party vendor relationships,to further add value to the centre operations and our member's experience
• Continually look to create opportunities to up-sell and cross-sell to our members to help drive revenue
• Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity

Who are we looking for:

• Client Engagement - deliver quality service and proactively seek to understand clients' need
• Effective Communication - Active listening skills. Ensure feedback is clear and understood and actionable
• Collaboration - Display cooperative attitude. Support team member and share knowledge in the team
• Service Revenue - Maximizing service revenue
• Efficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able to multi-task
• Grooming - Maintain professional appearance consistently according to the company's standard and guidelines
• Centre Maintenance - Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members

Your personal data would be treated confidential and would be used for recruitment purpose only.