Provide efficient and dependable IT support to end users while ensuring the availability, stability, and optimal performance of the organization’s information and telecommunications systems.

Key Responsibilities

• Deliver end-user support, including troubleshooting, installation, and configuration of hardware, software, and IT equipment.
• Evaluate, test, and deploy desktop hardware and software upgrades.
• Perform daily system monitoring, housekeeping, backups, and routine maintenance activities.
• Support the maintenance of operational procedures, system configurations, inventory tracking, and IT procurement processes.
• Assist with user account management and system administration tasks.
• Coordinate with vendors for hardware and software maintenance and support services.
• Maintain and update IT documentation and records.
• Carry out additional duties or project-related tasks as assigned.

Requirements

• Minimum Professional Certificate, Diploma, or ITE in Computer Science, Information Technology, or a related field.
• Basic working knowledge of computer hardware and software.
• Strong problem-solving skills, resourcefulness, and the ability to work effectively with users.
• Prior experience in technical support, desktop support, or a similar role is an advantage.
• Good interpersonal and communication skills.
• Ability to multitask and work independently.
• Immediate availability is an added advantage.