acts as an intermediary, managing the process of finding and placing workers with employers. Key responsibilities include sourcing and screening candidates, managing recruitment and placement, handling administrative tasks like work permit applications and documentation, and maintaining relationships with both clients and job seekers. They are also responsible for ensuring compliance with regulations, and may provide guidance on things like interviews, and even offer mediation between employer and employee.

Key responsibilities

• Client and candidate management:Acquire new clients through business development and outreach.
  Screen, interview, and shortlist candidates based on qualifications, experience, and other criteria.
  Act as an intermediary, managing the relationship between hiring companies and job seekers.
  Conduct preliminary interviews and background checks to ensure a good fit.
  
• Recruitment and placement:Source qualified candidates through various platforms and networks.
  Manage the full recruitment process from initial contact to the final placement.
  Advise candidates on interview preparation and provide feedback.
  
• Administrative and compliance:Handle the submission of applications for work passes and other necessary permits.
  Manage administrative tasks such as scheduling, communication, and organizational duties.
  Track quotas, insurance, housing compliance, and levy payments.
  Ensure compliance with all relevant labor laws and regulations.
  
• Post-placement support:Coordinate pre-departure and post-arrival requirements.
  Offer mediation and counseling between employers and employees when necessary.
  Ensure a smooth and positive hiring experience through follow-ups.
  

Skills and qualifications

• Communication and interpersonal skills: The role requires strong communication, listening, and relationship-building skills to effectively interact with clients and candidates.
• Sales and customer service: A sales-oriented mindset and customer service experience are often beneficial, especially in roles that involve meeting targets.
• Organization and attention to detail: A high degree of organization is necessary to manage multiple candidates, clients, and administrative tasks efficiently.
• Proactiveness and independence: The ability to work independently, follow up on tasks, and take initiative is crucial.
• Industry knowledge: An understanding of the specific industry or type of role being recruited for is often necessary.
• Experience: Experience in recruitment, human resources, sales, or customer service is preferred.
• Training: In some regions, specific certifications like the Certificate of Employment Intermediaries (CEI) are required, but training may be provided.