Job Summary

This role is responsible for overseeing Case Management and Afterlife Memorial Services for elderly members, ensuring compassionate, efficient, and compliant service delivery.

Responsibilities

• Coordinate and oversee all assigned funeral cases to ensure dignified and timely service delivery aligned with organizational standards
• Liaise effectively with families, vendors, and internal stakeholders to manage logistics and ensure accurate documentation throughout funeral processes
• Provide empathetic emotional support and clear information to clients or their families via phone to assist with decision-making and ease during difficult times
• Accurately input, update, and maintain funeral case data in the internal database to ensure data integrity for reporting and compliance
• Assist with setup, coordination, and execution of on-site duties during funeral and memorial services to support smooth operations
• Participate in hotline rotation to promptly respond to inquiries and provide assistance during and outside regular working hours
• Deliver ad hoc logistical and administrative support for community and memorial events organized by the eldercare team, contributing to event success

Required competencies and certifications

• Minimum Diploma in Social Work or related disciplines
• At least 2 years of relevant experience in eldercare or social service settings
• Proficiency in relevant software applications for documentation and reporting
• Possess a valid Class 3 driving license would be advantageous
• Proficiency in spoken and written English and Mandarin to effectively liaise with Mandarin-speaking beneficiaries
• Demonstrated maturity, independence, and compassion in eldercare
• Good understanding of Social Service and Voluntary Welfare Organization (VWO) settings