Job scope:

Sales & Order Management

* Process online orders

* Update order status and tracking

* Handle returns, refunds, and exchanges

* Monitor stock availability

Customer Service

* Reply customer enquiries through chat, email, or phone

* Handle complaints and feedback

* Provide product information and recommendations

Product Listing

* Upload new products to platforms Shopify.

* Update prices, descriptions, and photos

* Ensure product information is accurate

Inventory & Warehouse Coordination

* Check stock levels

* Coordinate with warehouse or suppliers

* Arrange packing and shipping

Marketing Support

* Assist with online promotions and campaigns

* Prepare vouchers or discount setups

* Help manage social media postings and live sales

Reporting & Administration

* Prepare sales reports

* Track daily performance

* Maintain customer and product records

Skills Usually Required

* Basic computer skills

* Good communication

* Familiar with e-commerce platforms

* Attention to detail

* Able to multitask

6 DAYS WORK WEEK