E-Commerce | Retail Sales Manager (Singapore)

Location: 18 Howard Road, Novelty Bizcenter
Employment: Full-time

About Us

Red Dot Photo is a Singapore-based e-retailer for photography & videography equipment—serving creators from hobbyists to studios with trusted brands, fast local delivery, and hands-on advice.

The Role

Oversee more than 10 stores across Shopee, Lazada, Tiktok and Shopify stores, offline retail channel as well as B2B channels. This is a hybrid commercial role: part online trading manager, part retail sales leader. You’ll drive weekly sales targets, optimise product listings and campaigns, lead a small sales team, and turn in-store/online traffic into repeat customers.

Key Responsibilities

• P&L & Trading
  Own weekly/monthly sales targets, margin, and inventory turns.
  Plan promos, bundles, and new-product launches (go-to-market calendars).
• Merchandising & Content
  Optimise titles, meta descriptions, attributes, and images for SEO/GMC.
  Maintain product taxonomy, pricing, and stock accuracy in Shopify.
• Performance Marketing & CRM
  Coordinate with ads/creative on Meta/Google, affiliates, and marketplaces.
  Run email/SMS/WhatsApp flows, onsite banners, and conversion experiments.
• Retail & Customer Experience
  Lead the retail sales team: rostering, coaching, sales playbooks.
  Ensure premium consultative service; manage escalations and reviews.
• Operations
  Forecast demand with suppliers; manage replenishment and RTVs.
  Oversee pick-pack-ship SLAs, click-and-collect, and after-sales workflows.

Requirements

• 4 years in e-commerce or retail sales management; Shopify experience preferred.
• Strong grasp of SEO, Google Merchant Center, feeds, and product data hygiene.
• Comfortable with GA4, Looker/Data Studio, or similar analytics tools.
• Hands-on with promotions, pricing, and cross-sell/upsell tactics.
• Team leadership experience (hiring, coaching, performance reviews).
• Excellent written/spoken English, Mandarin and Malay a plus for supplier/customer communications
• Passion for photo/video gear is a strong advantage.

What We Offer

• Competitive salary + performance bonus
• Staff purchase program on cameras, lights & accessories
• Learning budget for certifications/gear training
• Growth path to Head of Commerce