• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• Provide training and coaching to staff on service standards, procedures, and safety protocols
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and Procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Knowledgeable in company policies, guest service standards, and emergency procedures to ensure safe and efficient hotel operations.
• Implement guest service strategies and initiatives to improve the overall guest experience.
• Take proactive measures to maximize revenue, such as upselling rooms, promoting hotel amenities, and managing rates and inventory.
• Ensure compliance with safety and security procedures, including fire safety, emergency response, and health regulations.
• Conduct regular performance evaluations provide feedback to staff members to ensure continuous improvement.

JOB REQUIREMENT

• Minimum of 3 years in Front Office experience in a similar capacity.
• Knowledgeable in Front Office Operations and Opera PMS.