The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure to learn about banking products and services domain
• East Location

The Job

1. Develop Retail Banking Product Proposition:

• Partner with Product to formulate sound digital product proposition that appeals to customers
• Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome

2. Design Customer Journey with data in mind:

• Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints
• Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience
• Study customer profile, segment & transactional behaviors. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity

3. Take charge in Online Channel Share:

• Develop ideas to grow online acquisition channel share by leveraging on our digital platforms
• Analyze and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption
• Engage Product and Business Analytics on targeted marketing campaigns to target the right customers

4. Drive retail banking initiatives in the personal investing space:

• Lead/coordinate the development of key initiatives with various stakeholders from onboarding till fulfilment.
• Understand market situation and use data to propose enhancement recommendations
• Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation

The Talent

• Min 3 years of experience in digital product management within banking or financial services
• Strong understanding of customer journey design and digital user experience (UI/UX)
• Data-driven mindset with ability to analyze customer behavior and drive insights
• Proven ability to run experiments and iterate product features based on user feedback
• Experience driving digital adoption and growing online channels
• Ability to work cross-functionally with product, tech, analytics, and marketing teams
• Exposure to retail banking and/or personal investing products is preferred
• Strong stakeholder management and project delivery skills end-to-end

Next Steps

• Send your resume to [email protected]
• Email Topic: Digital Product Manager

Wu Yue Shan

EA License No: 91C2918

Personnel Registration Number: R25138923