Job Overview

We are looking for a hands-on IT Support Engineer to provide onsite technical support for end users within a corporate and research environment. This role focuses on supporting workplace IT services, resolving device issues, and ensuring smooth day-to-day operation of end-user technology.

The position will be involved in device lifecycle management, user support, and maintaining IT service quality across the organization.

Key Responsibilities

• Provide onsite technical support for end-user devices including Windows, macOS, and Linux laptops and desktops
• Diagnose and resolve issues related to hardware, operating systems, applications, and IT peripherals
• Support users during device setup, onboarding, replacement, refresh, and decommissioning activities
• Assist with device migration initiatives as part of enterprise workplace technology standardization
• Work with hardware vendors and service providers to coordinate warranty repairs or replacements
• Support access to virtual desktop environments (VDI) and related connectivity issues
• Manage walk-in user support services and scheduled device support sessions
• Handle device distribution and returns through automated locker or loaner device systems
• Maintain accurate IT asset inventory records within the IT service management platform
• Participate in asset verification exercises to ensure asset records remain up to date
• Guide users on IT self-service tools and basic troubleshooting where appropriate
• Ensure incidents and service requests are logged and tracked properly in the service management system
• Follow internal IT security and data protection requirements

Requirements

• Minimum 2 years of experience in IT support, deskside support, or end-user computing roles
• Senior candidates should have 5 years or more relevant experience
• Practical experience supporting
• o   Windows, macOS, or Linux environments
  o   Microsoft 365 applications and VPN access
  o   Endpoint security tools and device configurations
  o   Common workplace peripherals such as printers, monitors, docking stations, and mobile devices
• Experience supporting technical, engineering, or lab-based environments will be advantageous
• Understanding of ITIL processes such as incident and asset management is beneficial
• Strong customer service mindset and communication skills
• Able to support users across different office locations when required

Please send your detailed resume in MS Word format to [email protected] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability