Job Description

• Industry/ Organization Type: Retail
• Position Title: Loans & Collections Officer
• Working Location: Central
• Working Hours: 5.5 days (Shift hours: Morning 9.30am – 6pm, Afternoon 11am – 7.30pm)
• Salary Package: Basic + Commission + AWS
• Duration: Permanent

Key Responsibilities

• Support customers via phone/chat/home visits to confirm payment status and follow up on arrears.
• Assess financial situation and propose repayment plans or restructuring.
• Handle enquiries, renewals, and keep documentation/case notes updated; escalate sensitive cases when needed.
• Review customer documents/credit checks (CPF, income tax, bureau, etc.) to recommend instalment eligibility.
• Explain loan products, terms, fees and repayment schedules.
• Conduct affordability checks, verify documents, assess credit risk, and recommend approval/loan structure.
• Prepare loan paperwork and coordinate disbursement/renewals in line with controls.
• Spot delinquency risks early and engage customers; cross-sell suitable loan/repayment solutions to meet targets.
• Perform other ad-hoc tasks assigned by management.

APPLY NOW!!!

• Strong communication and customer service skills.
• Prior debt recovery experience is an advantage.
• Professional telephone and instant messaging etiquette.
• Committed to delivering excellent service to every customer.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #81226 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131