Job Title: Data Centre Operations Engineer

12 hrs shift (day and night)

Job Summary:

The Data Centre Operations Engineer will be responsible for supporting Data Centre Operations Management Services for the Company and/or In-Scope Institutions. This role includes managing data centre facilities, monitoring environmental conditions, ensuring physical security, and maintaining asset and backup media management.

Key Responsibilities:

1. Facility Management:

o Monitor and manage data centre infrastructure including power, cooling, cabling, fire detection, and suppression systems.

o Ensure cleanliness and tidiness of the data centre, reporting any abnormalities or rule violations.

o Support maintenance, servicing, repair, and upgrading activities related to

data centre facilities infrastructure.

2. Physical Access Control:

o Manage physical access to data centres and racks, ensuring compliance with security policies.

o Maintain physical key management and track access records.

o Monitor and report any suspicious activities or security violations.

3. Asset Management:

o Track and document all data centre assets throughout their lifecycle.

o Ensure secure storage of assets, including backup media and storage devices.

o Support asset audits, verification, and disposal processes.

4. Backup Media Management:

o Coordinate with suppliers for off-site storage and retrieval of backup media.

o Track inventory of backup media and handle faulty or damaged media.

o Provide monthly reports on backup media inventory.

5. Incident and Problem Management:

o Respond to and escalate incidents according to severity levels, providing regular updates until resolution.

o Perform routine physical inspections and document findings.

o Support service recovery and incident resolution efforts.

6. Compliance and Audit:

o Ensure compliance with company policies, security standards, and audit requirements.

o Provide support for audits and implement rectification plans for any noncompliance

findings.

Qualifications:

• Education: Diploma in Information Technology, or a related field.

• Experience:

o Minimum of 3 years of experience in data centre operations, including incident and vendor management.

Certifications:

o Data Centre Foundation (DCFC) or equivalent certification preferred.

o ITIL v3 Foundation Certification.

Skills:

o Strong technical knowledge of data centre infrastructure and operations.

o Excellent problem-solving and decision-making skills.

o Ability to work independently and as part of a team.

o Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on different shifts, including nights, weekends, and holidays.

• On standby and contactable 24/7 for support and escalation.

EA License # 14C6941