We are seeking highly motivated and skilled Data Center/IDF/MDF Smart Hands Support Engineers (L1 & L2) to join our dynamic team. As a Smart Hands Engineer, candidates will be responsible for providing remote and on-site technical support for our critical data center infrastructure, including IDF/MDF rooms. Techs will perform a range of tasks, from basic troubleshooting and equipment handling to more complex issue resolution and project implementation.

This role requires a strong understanding of data center environments, excellent technical skills, and a commitment to delivering exceptional customer service. Willingness to travel locally within Singapore and internationally across APAC.

Responsibilities:

• L1 & L2 Support: Provide first and second-level technical support for data center infrastructure, including servers, network devices, storage systems, power infrastructure (UPS, PDUs), and environmental monitoring systems.

• Remote Hands Support: Execute remote instructions from senior network engineers, including server reboots, basic troubleshooting steps, and equipment configuration changes.

• On-Site Support: Perform on-site tasks such as equipment installation, racking and stacking, cabling, visual inspections, and component replacements.

• Troubleshooting & Diagnostics: Diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to L3 engineers or vendors as needed.

• Monitoring & Alerting: Monitor data center infrastructure for performance and availability, responding to alerts and notifications in a timely manner.

• Documentation: Maintain accurate records of all work performed, including trouble tickets, incident reports, and equipment inventory.

• Preventative Maintenance: Participate in preventative maintenance activities to ensure optimal performance and reliability of data center equipment.

• Vendor Management: Work with vendors to resolve technical issues and coordinate equipment repairs and replacements.

• Project Support: Assist with data center projects, such as new equipment deployments, upgrades, and expansions.

• Adherence to Procedures: Follow established procedures and best practices for data center operations and safety.

• IDF/MDF Management: Maintain and support IDF/MDF rooms, including cable management, environmental monitoring, and equipment organization.

Requirements:

• Diploma/Degree in Electronics, Electrical Engineering, Computer Science, or a related field.

• L1: 0-2 years of experience in a data center or IT support environment. Freshers with relevant technical certifications are encouraged to apply.

L2: 2-5 years of experience in a data center or IT support environment with demonstrable L2 support capabilities.

Technical Skills:

• Solid understanding of data center infrastructure, including servers, network devices (routers, switches, firewalls), storage systems, power infrastructure, and environmental monitoring systems.

• Experience with operating systems (Windows Server, Linux) and virtualization technologies.

• Basic networking knowledge (TCP/IP, DNS, DHCP).

• Proficiency in using ticketing systems and documentation tools.

• Strong troubleshooting and problem-solving skills.

• Experience with cabling standards and best practices.

Familiarity with IDF/MDF room standards and best practices.

Additional requirement:

• Willingness to travel locally within Singapore and internationally across APAC.

Certifications (Preferred):

• CompTIA Server+, Network+, A+

• ITIL Foundation

• Data Center certifications (e.g., CDCP, CDCS)