The Customer Support Engineer provides engineering support on matters related to installation of factory automation equipment, components and systems. He/She oversees the planning and execution of after-sales service support to customers and sales offices, and ensures adherence to cost, time, quality, and safety targets while maintaining compliance with external regulations and company standards. He/she provides technical support for query resolutions and troubleshooting equipment issues. He/She is expected to provide technical guidance to other junior members on the team.

He/She possesses strong problem-solving and interpersonal skills. He/she possesses planning and supervision skills. He/she is proactive and takes lead when resolving issues. He/she works on-site and is expected to travel frequently to customers' locations.

Requirements

• Diploma with experience (at least 1 year) \ Degree in any engineering discipline
• Able to travel overseas for work
• Proficiency in spoken and written Chinese is required to support customers and overseas stakeholders