Job description

Main activities:

· Order management between customer and workshop

· Administer customer account, including ERP contract administration.

· Understand customer requirements and transform into fulfilment actions

· Ensure customer order status, weekly report are accurately generated and maintained

· Maintain regular contact with customers assigned, perform weekly, monthly and yearly review.

· Develop alternative solutions and make decisions to ensure order delivery to meet customer

requirement

· Coordinate clarification of technical and commercial queries

· Inform relevant customers proactively on order status, especially for delays or critical parts

· Consolidate technical quotation, fulfil business quote and send to customer via ERP system.

· Continuous improvement/optimization of order fulfillment process, analyze metrics to provide i

insight and recommendations to improve organizations profitability and margin

· Any other duties as assigned by Supervisor

Job requirements:

· Diploma in any relevant industry

· No work experience required

· Excellent written and oral communication and presentation skills

· Strong work ethics, team player, customer oriented with meticulous mindset

· Self-motivated person who can bring ideas and improve our existing processes

· Proficient in Microsoft applications

· Fluent in English