Our client is seeking a Customer Service Team Lead to lead a customer service team supporting global order fulfilment and logistics operations. You will work closely with regional stakeholders across the US and Europe to ensure excellent customer service, timely deliveries, and operational efficiency.

Key Responsibilities

• Lead and develop a high-performing customer service team.
• Manage end-to-end customer order fulfilment and shipment coordination.
• Collaborate with logistics, planning, quality and commercial teams to resolve supply chain issues.
• Act as the escalation point for customer enquiries and order-related issues.
• Drive process improvements, monitor KPIs and support continuous improvement initiatives.
• Prepare operational and performance reports for management.

Requirements

• Degree in Supply Chain, Logistics, Business or a related discipline.
• Minimum 5 years' experience in Customer Service, Order Management, Supply Chain or Logistics within a manufacturing environment.
• Experience leading or supervising a customer service team.
• Strong knowledge of order fulfilment and logistics operations.
• Excellent stakeholder management, communication and problem-solving skills.
• Experience with SAP or other ERP systems and Microsoft Excel is preferred.
• Lean or Continuous Improvement experience will be an advantage.