Responsibilities

• Provide timely and professional support via live chat and email, addressing customer inquiries and resolving issues effectively;
• Manage and resolve escalated cases, ensuring proper follow-up and customer satisfaction;
• Support account-related matters, including verification processes, security practices, and transaction inquiries;
• Ensure adherence to internal policies and guidelines while educating customers on best practices;
• Gather customer feedback and insights to support continuous service improvement;
• Maintain accurate records of customer interactions and resolutions.

Requirements

• Diploma or Degree in any discipline;
• 1–2 years of experience in a customer service or support role (entry-level candidates are welcome);
• Strong communication, problem-solving, and multitasking abilities;
• Customer-focused mindset with a positive and professional attitude;
• Ability to work rotating shifts (including nights, weekends, and public holidays).